Customer Success & Service Manager – UK Telecoms

About the role

Phonate Telecom is seeking an experienced Customer Success & Service Manager to oversee customer experience, onboarding, complaints, escalations and retention across its telecom services. The role suits someone with customer service or customer success experience, team coaching or supervisory responsibilities, strong English communication skills, and confidence using service data to improve processes.

A short summary by Raya. The full listing is at the source.